Diseño de un sistema de gestión de calidad basado en las Normas ISO 9001 para una pyme de consultoría del sector quimico, famaceutico y de alimentos
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Resumen
This degree work was developed with the purpose of designing the Quality Management System based on the NTC ISO 9001:2008 Standard, for the company Vexpro Consultores Ltda., a legally constituted company. The objective was focused on identifying the processes, reaching the creation of the documentation required by the standard and as a final product a quality manual is annexed as a central document and guide. For this purpose, an initial diagnosis was made according to the requirements of the standard and, at the end, an evaluation was made again to verify that the documents that are requirements of the standard are prepared and ready for their application, reaching 90% compliance. The importance and applicability of a QMS for consulting companies is demonstrated, in order to achieve a better internal operation, a better coordination of activities and the provision of a quality service. Although the objective of this degree work was not to reach the implementation phase, the company that was advised has the objective to reach the implementation by 2015 and achieve its certification.
Descripción
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Sistema de Gestión de Calidad
Diseño
Documentación
Calidad
Manual de Calidad
Procesos
Procedimientos
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Decisión
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Parte convocada
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Materias Normalizadas
Consultoría empresarial
Administración de empresas